Terms & Conditions

Payments

Our payment terms for regular bookings are: All payments are due in full before any bookings.

Any deviations to the original booking price, such as additional waiting time, car parking, additional stops and address changes will automatically be charged from the credit or debit card and that you provided upon booking. For account bookings additional charges will apply to the final invoice.

The charge on your credit card statement will be shown as My Transfers UK Ltd.

Cancellation and Refund Policy

Cars and Minibus

If a booking is cancelled by the Customer within 24 hours from the start of the period of hire, 100% of all monies paid will be non-refundable.

If multiple vehicle bookings are cancelled by the Customer for any major social and business events, within 5 days from the start of the period of hire, 100% of all monies paid will be non-refundable.

If the customer does not appear at the time and place designated as the pickup point, we will give 15 minutes grace period before we pull off the driver, should the driver need to wait further on a waiting charge will apply at £30 per hour, charged by the hour plus any parking all monies paid will be non-refundable.

If a booking is cancelled by the Customer for major sporting events such as Wimbledon and Ascot, within 5 days from the start of the period of hire, 100% of all monies paid will be non-refundable.

My Transfers UK Ltd require a minimum of 12 hours’ notice for any online bookings.

If you would like to book a transfer with less than 12 hours’ notice – Please call our help-line:  020 3985 0003. Whilst we do our utmost to ensure our drivers are punctual, you will understand that we cannot accept any responsibility for delays caused by natural circumstances are beyond our control.

The driver will drive at safe and sensible speeds in accordance with road conditions, traffic and the legal speed limits.

Clients are responsible for any damage they cause to the interior and or exterior of a vehicle on hire to them and will be billed accordingly for any repair or valeting required in order to reinstate a vehicle to working order – as well as any subsequent loss of earnings for the driver for the consequence of their vehicle being off the road.

We may provide subcontracted vehicles occasionally.

By supplying your email address and phone numbers you permit My Transfers UK Ltd to contact you, in return we promise never to supply your personal details to any third party.

We reserve the right to change your vehicle or chauffeur at any time if necessary.

Every effort will be made by My Transfers UK Ltd to ensure that our vehicle(s) or Sub-Contractors vehicle(s) arrive on time.

Our Chauffeur(s) will travel by the most appropriate route on the day, unless instructed otherwise by the Customer at the time of booking.

My Transfers UK Ltd’s vehicle(s) and sub-contracted vehicles are fully insured for passenger and third party claims. However, customer’s properties are carried entirely at their own risk and My Transfers UK Ltd shall not be held responsible/liable for any loss/damage to such property.

My Transfers UK Ltd will keep a lost property book at their office, and will endeavour to return any lost goods left in our vehicle(s) or subcontracted vehicle(s) to the customer.

My Transfers UK Ltd and its chauffeurs have the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs and whose behaviour poses a threat either to the Chauffeur, the vehicle or any other passenger(s).

My Transfers UK Ltd maintains a strict non-smoking policy in all its vehicles.

Online quotations do not allow for public and bank holidays like Christmas Day, New Year’s Eve and New Year’s Day. On Christmas Day, Boxing Day and New Year’s Day there will be a 100% surcharge on all journeys. All other Bank Holidays will be subject to a 25% surcharge.

All major sporting events such as Wimbledon and Ascot are charged at a premium rate which may mean online bookings for these types of events may not be valid.

Transfers from the airport

We offer Airport Transfers from All UK Airports. We will collect you from the airport and take you to your destination.

My Transfers UK Ltd covers all the airports in the UK, including London Heathrow, London Gatwick, London Stansted, London Luton, London City Airport, London Southend, Manchester, Birmingham and more.

We give 90 minutes free waiting from the time of landing at no additional cost for International flights and 60 minutes for European flights. For arriving passengers £10 apply for meet and greet services.

At My Transfers UK Ltd, the safety and satisfaction of our customers is of utmost priority. My Transfers UK Ltd is fully licensed by Transport for London’s governing body which regulates and licenses London taxis and private hire operators. For your safety and peace of mind all our chauffeurs are licenced by Public Carriage Office under fully enhanced CRB Disclosure checks.

For any clarification or further information on services and products we offer please do not hesitate contact us on info@mytransfersuk.com.

My Transfers UK Ltd reserves the right to amend, change, delete or add to these terms and conditions whenever necessary without prior notice.

Nothing contained in these terms and conditions can affect the Client’s’ statutory rights.

 

Privacy Policy

MY TRANSFERS UK LTD are committed to protecting and respecting your privacy.

This Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purposes of the Data Protection Act 1998 (the “Act”) the data controller…

MY TRANSFERS UK LTD

ROOM 1, SECOND FLOOR

251 Whitechapel Road

London

E1 1DB

  1. INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following data about you:

Information that you provide to us on the telephone, on our website (www.mytransfersuk.com) (“Our site”) or via email or other correspondence. It also includes any information which may be provided in future if we introduce a mobile app service for our clients. This includes information provided at the time of making bookings for our services or for any other reason if you need to make a complaint or report a problem with our site or in relation to any dealings with us.

If you contact us, we may keep a record of that correspondence.  If you contact us by telephone, your call may be recorded.

We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

Details of transactions you carry out through our site or our app or over the telephone or by email and of the fulfilment of your bookings.

Details of your visits to our site and our app and the resources that you access.

  1. IP ADDRESSES AND DEVICE INFORMATION

2.1 We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information.  This is statistical data about our users’ browsing actions and patterns and does not identify you as an individual.

2.2 We may collect information about your mobile telephone or handheld device (“Device”) or any computer you may use to download or stream a copy of our app onto your Device, including where available the Device’s or Computer’s unique Device identifiers, operating system, browser type and mobile network information as well as the Device’s telephone number, for system administration.

2.3 When you use one of our location-enabled services, we may collect and process information about your actual location.  Some of our future services may require your personal data for this feature to work. If you wish to use a particular feature, you will be asked to consent to your data being used for this purpose.  Your consent can be withdrawn at any time by switching off location based services on your Device.

COOKIES

3.1 Our website uses cookies to distinguish you from other users of our website.  This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.  By continuing to browse the site, you are agreeing to our use of cookies. More details on how we use cookies can be found on the Cookie Policy Page.

WHERE WE STORE YOUR PERSONAL DATA

4.1 The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

4.2 All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. In relation to any future App service, where we provide you with (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share the password with anyone.

4.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site or our app; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

USES MADE OF THE INFORMATION

5.1 We use information held about you in the following ways:

to carry out our obligations arising from any bookings that you have made with us

to sharing such information with third party fulfilment companies for the purposes of fulfilling a booking requested by you which is not being carried out by us;

to ensure that content from our site and our app is presented in the most effective manner for you and for your computer;

to provide you with information, products or services that you request from us or which we feel may interest you, where (if required to do so) you have consented to be contacted for such purposes;

to allow you to participate in interactive features of our service, when you choose to do so; and

to notify you about changes to our service.

5.2 We may also use your data to provide you with information about goods and services which may be of interest to you and we may contact you about these by post, email or telephone.

5.3 If you are an existing customer of ours, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which we have previously supplied to you.

5.4 If you are a new customer we will contact you by electronic means only if you have consented to this.

5.5 If you do not want us to use your data in this way, please let us know by ticking the relevant box situated on the form on which we collect your data when making a booking or quotation request.

DISCLOSURE OF YOUR INFORMATION

6.1 We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

6.2 We may disclose your personal information to third parties:

YOUR RIGHTS

7.1 You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes.

7.2 You can exercise your right to prevent such processing by ticking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us at privacy@ichauffeur.co.uk our site may, from time to time, contain links to and from the websites of our partner networks and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

ACCESS TO INFORMATION

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £25 to meet our costs in providing you with details of the information we hold about you.

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page.

CONTACT

Questions, comments and requests regarding this privacy policy should be addressed either in writing to the Managing Director,

MY TRANSFERS UK LTD

ROOM 1, SECOND FLOOR

251 Whitechapel Road

London

E1 1DB

or via email: info@mytransfersuk.com

in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;

if MY TRANSFERS UK LTD or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; or

if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions of supply and/or any other agreements; or to protect the rights, property, or safety of MY TRANSFERS UK LTD, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Cookie Policy

This is the Cookie Policy for My Transfers UK Ltd, accessible from www.mytransfersuk.com

What are cookies?

Cookies are tiny files that are downloaded to your device when you visit a website. These cookies are recognized by the originating website on each visit thereafter, or by another website that recognises the cookie. Cookies are useful in many ways – they remember your preferences, let you navigate between pages efficiently and they ensure that any adverts you see online are relevant to you and your interests. They also allow a website to recognise which device you are using and to continually improve your website experience. Cookies play an important role. Without them, using the web would be a much more frustrating experience. It is important to note that none of our cookies contain any of your personally identifiable information.

This page describes what information cookies gather, how we use that data and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored; however, this may downgrade or ‘break’ certain elements of the website functionality.

For more general information, see the ICO article on cookies https://ico.org.uk/for-the-public/online/cookies/

Why do we use cookies?

My Transfers UK Ltd uses cookies for several reasons, such as:

To remember information about you, so you don’t have to keep giving it to us.

To remember your preferences, even on different devices (e.g. desktop computer, tablet and smartphone)

Help us understand how people are using our website, so we can make your experience better.

To find out if our emails have been read and if you find them useful.

To remind you of some My Transfers UK Ltd products that you have looked at previously. In case it is still of interest to you.

What type of cookies do we use?

There are four categories of cookies: Strictly Necessary, Performance, Functionality, and Targeting. Rabbie’s uses all four categories of cookies. Find out more about each cookie category below.

  1. Strictly Necessary Cookies. These cookies are essential: they enable you to move around the website and use its features, such as our favourites and shopping basket tools.
  2. Performance Cookies. These cookies collect information about how you have used the website; we use this information to continually look to improve the website experience for our visitors.
  3. Functionality Cookies. These cookies allow us to show the website in the language you’ve previously used as a preference.
  4. Targeting Cookies. My Transfers UK Ltd may use these types of cookies to deliver advertising that is relevant to your interests. These cookies can remember that your device has visited a website. This information may be shared with organisations outside Rabbie’s, such as advertising networks to deliver our advertising, and to help measure the effectiveness of an advertising campaign.

How long will cookies stay on my device?

The length of time a cookie will stay on your computer or mobile device depends on whether it is a ‘persistent’ or ‘session’ cookie. Session cookies will only stay on your device until you stop browsing a website. Persistent cookies stay on your computer or mobile device until they expire or are deleted.

First and third-party cookies

First-party cookies are cookies that belong to My Transfers UK Ltd, third-party cookies are cookies that another party places on your device through our website. Third-party cookies may be placed on your device by someone providing a service for My Transfers UK Ltd, for example to help us understand how our website is being used. Third-party cookies may also be placed on your device so that we can use them to advertise our products and services to you elsewhere on the Internet.

This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

As we sell products it’s important for us to understand statistics about how many of the visitors to our site make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

We use a cookie which allows us to remind you once you leave the My Transfers UK website, of products you showed an interest in. This enables us to show relevant adverts to you on other websites.

Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Instagram, Twitter, Pinterest, and YouTube will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

Disabling Cookies

You can prevent the setting of cookies by rabbies.com by using our cookie management tool when you first visit our website or by clicking the button below…

There are also several ways you can manage cookies using your web browser, you can.

Delete all cookies.

Block all cookies.

Allow all cookies.

Block third-party cookies.

Clear all cookies when you close the browser.

Open a ‘private browsing’ / ‘incognito’ session, which allow you to browse the internet without storing local data.

Install add-ons and plug-ins to extend browser functionality.

For more details on how to manage cookies on the various web browsers, see About Cookies.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

However, if you are still looking for more information, then you can contact us through one of the following contact methods:

By Email:

info@mytransfersuk.com

By Mail:

My Transfers UK Ltd

ROOM 1, SECOND FLOOR

251 Witechapel Road

London

E1 1DB

www.mytransfersuk.com